WHY CHOOSE REDEYE
Law firms operate in high-pressure environments where downtime directly impacts billable hours, and security failures put client trust and data at risk. RedEye delivers proactive, fully managed IT services that keep attorneys productive, systems stable, and data protected.
Since 2005, we’ve helped law firms align technology with how legal teams actually work and create opportunities that support deadlines, compliance, and confidentiality.
Why law firms partner with us:
- Proactive monitoring that prevents outages before they disrupt billable work
- Cybersecurity designed to protect sensitive legal and client data
- Secure remote access for attorneys working anywhere
- Predictable monthly pricing with no surprise IT bills
- Plain-English communication with partners and firm leadership
MANAGED IT SERVICES
Core services include:
- Day-to-day helpdesk support for attorneys and staff
- Proactive monitoring and maintenance of systems and networks
- Cybersecurity protection against ransomware, phishing, and breaches
- Microsoft 365 and cloud email management
- Secure remote access for hybrid and mobile attorneys
- Backup and disaster recovery for critical legal data
- Strategic IT planning, budgeting, and lifecycle management
Frequently Asked Questions
Do you specialize in IT support for this industry?
Yes. We specialize in IT support for law firms, with a focus on uptime, security, and compliance. We understand how technology failures affect billable hours, deadlines, and client confidence.
What are managed IT services?
Managed IT services provide proactive IT support, monitoring, cybersecurity, and strategic planning for a predictable monthly fee. Instead of reacting to problems, we work continuously to prevent downtime, data loss, and security incidents. It's considered "fully managed" because we deliver a complete IT department for our clients, managing not just the hiring, training, retaining, and managing of our technical and administrative staff, but also of fully managing all the software we deploy, configure, and maintain for your firm.
What is your support desk availability?
Our operating hours are 8:30am to 5:00pm Mon-Fri and on-call technicians are available 24/7 for after-hours emergencies.
What is your response time?
30 Minute Guarantee: We guarantee to work on resolving your IT problem within 30 minutes or less. Guaranteed.
How do you protect our data?
We use layered cybersecurity controls including endpoint protection, email security, multi-factor authentication, encrypted backups, and continuous monitoring to protect sensitive legal and client data. We analyze our "stack" of services and tools on a regular basis to ensure we keep pace with changes in the industry and the threat landscape.
Do you support remote work?
Yes. We support secure remote access so attorneys can safely access files and systems from the office, court, or home.
How do you reduce downtime?
Through proactive monitoring, routine maintenance, and lifecycle planning, we address issues before they disrupt billable work.
Do you help with IT planning and budgeting?
Yes! We work with leadership to plan technology investments around growth, staffing, compliance needs, and hardware replacement. No surprise expenses or reactive decisions. We also implement standardization wherever possible and practical to ensure operational efficiency.
Do you offer fixed monthly pricing?
Yes. Our managed IT services are typically provided at a fixed monthly rate, making IT costs predictable and easier to budget. Any work outside the agreement is discussed in advance.
What size companies do you support?
We typically support organizations with at least 20 fulltime employees that need enterprise-grade IT support without building a full internal IT department.
Will switching IT providers disrupt operations?
No, and our proven onboarding process ensures a properly managed transition that does not significantly impact your operations. We follow a structured onboarding process to document systems, secure access, and ensure continuity with minimal disruption.
Your technology should support your firm’s growth, not distract from it. We work with law firm leadership to ensure IT decisions support attorney productivity, compliance, secure collaboration, and long-term stability.
